We offer email support to answer all questions and technical support. If you have any questions, please fill the form below and we will be happy to assist you. Remember we’re a small team helping many clients, but we promise to resolve any issues in under 48hrs (Monday to Friday).
Frequently Asked Questions
What types of payments do you accept?
Currently we accept Visa, MasterCard, Discover, American Express. We only accept payments online and payments are secured via SSL (see the padlock in your browser) using bank level security. We never store your credit card details and use a PCI compliant payment gateway to handle them.
Can I purchase a personal license & upgrade later?
Sure. Simply purchase the upgraded license and we’ll refund the original purchase price. Just submit a request for the refund on our support page.
Can I renew my license when expires? How do I renew it?
You can quickly and easily renew your license at a discounted price within 60 days of your expiration date. All Licenses renewals are 50% off the standard price. After the 60 day window has expired, all renewals are at full price. Coupon codes or other promotional discounts do not apply to renewals. Note that once you’ve bought the plugin it will work forever with no further payments required to continue using it.
Do you offer refunds?
We’re happy to offer a refund within 30 days of your purchase if AB Press Optimizer is less than satisfactory for you. We just ask that you contact support first to try and resolve any issues if that’s the reason for your refund request.
How do I contact support?
Simple! Email us, please use the email address you used at checkout as that allows for us to easily access your customer details. We will get back to you in 24-28 hrs.
What do I get for renewing my license key?
Renewing your license provides an additional year of support and automatic updates that ensure WordPress compatibility. You will have the peace of mind that we will be here for your AB Press Optimizer related support and assistance. You’ll also receive new features and enhancements as they are added. Remember, once you buy the plugin it will work forever with no further payments required to continue using it.
Where can I find my license keys?
If you’ve already purchased a license key and need to retrieve the license number, your license key was included in your original purchase order email. If you can’t find in please contact customer support and we will resend it.
Can I install this plugin on my WordPress.com website?
Unfortunately our plugins can only be installed on a self-hosted installation of WordPress, as WordPress.com hosted platform is closed and you are not allowed to install additional plugins so you would be unable to install AB Press Optimizer.